Return Policy

 

Cancellation

We can only accept order cancellations before the product is shipped out. If you need to cancel an order, please Click Here to submit your request. 

Returns

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition and with the tags on.

  1. If the item you received is damaged or wrong, you can return it for free.Please provide photos or videos of damaged or wrong products so that we can process your after-sales request.
  2. If the return is for consumer reasons, such as no longer needing or liking the item, or choosing the wrong quantity or style, you will be responsible for the return shipping costs.
    You can use your own shipping method at your own expense, or use the shipping label we provide and pay the corresponding shipping costs. For more information on returns, please Click Here

Exchanges

  1. We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at official@alojalife.com with details of the product and the defect.
  2. The resent package will be sent to the delivery address of your previous order by default. If you need to change it, please contact us before the package is sent out.

Refunds (if applicable)

  1. We usually process your refund within 5 business days after receiving the package (excluding holidays and weekends). The refund will be returned to your original payment method. The specific arrival time depends on your bank's processing speed. Please note that the original shipping fee paid for the order is not refundable.
  2. If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Due to system reasons, we may miss processing your refund. If you have not received your refund for a long time,please Click Here for our customer help.

Customized Product

Aloja Life is made just for you. All custom products and wholesale sales are final, and custom products and wholesale products cannot be returned. If you purchased a customized product online and you would like to talk to our Aloja Life experts about fit, comfort, defects, or it was damaged during shipping, please contact our customer service.