FAQ

Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

In case you forgot your login information, please click on the "recovery password?" button on the log in page.

Please make sure you leave the correct email address when placing an order, it is very important!

After you place an order, we will send you an order confirmation email. If you do not receive the email,you will not be able to discover incorrect information about your order in time.

If you don't leave your mailbox, you can't track your package logistics.

Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.

First, find the product you like. Then choose style you want. By click the "ADD TO CART" button, you will keep the item(s) in cart. You may choose whether to add more products in cart or choose to continute to checkout.

To go to checkout page, please click "CHECK OUT" button to complete your order!

You are able to check your order status through your own alojalife Account or the order confirmation email.
Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Return Center to submit a request so we can get you your item(s) as soon as possible.

If you have a alojalife account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. 

Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.

We will be sad to hear it but we recommend you to go to Return Center to submit the request.

If I get a gift, how can I exchange the item?

We’d like to help you with it for sure! Please kindly send the gifter's full name or email address to official@alojalife.com for our further check the order information for you.

Unfortunately Cash on Delivery is not available at this time. aloja life currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.

Our products are stored and shipped from fulfillment centers located in China or the United States.

Every product will go through strict quality inspection before shipment.

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us at Return Center or send an email toofficial@alojalife.com directly.

For orders that needed to be returned/exchanged/canceled, we highly recommend you come to Return Center to submit your request!

We are sorry that customers can not exchange/return the exchanged items via Return Center. For now we recommend you to contactofficial@alojalife.com to finish the process, our customer support will help you.

We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want toofficial@alojalife.com for further check.

You can pay in your local currency. If you don't know how to convert store currency to your local currency, please contact us.

Our website provides services around the world. Therefore, consumers will have international transaction fee when making transactions with certain credit cards. If the actual amount you pay is greater than the transaction amount, please contact the card issuing bank for inquiries. If you use PayPal to pay, there will not be international transaction fee.

We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.

Of course! We recommend you to choose your fav items first, then come to the checkout page, enter the gift card code. In case the gift card did not work, please kindly send the code and the screenshot to official@alojalife.com for further help.

Please email:  official@alojalife.com and we will get back to you as soon as we are off the course!