Frequently Asked

Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

In case you forgot your login information, please click on the "recovery password?" button on the log in page.

First, find the product you like. Then choose style you want. By click the "ADD TO CART" button, you will keep the item(s) in cart. You may choose whether to add more products in cart or choose to continute to checkout.

To go to checkout page, please click "CHECK OUT" button to complete your order!

Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.

You can choose to log in to your store account to view your order information orClick Hereto contact us.

You can pay in your local currency. If you don't know how to convert store currency to your local currency, please contact us.

We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.

Of course! We recommend you to choose your fav items first, then come to the checkout page, enter the gift card code. In case the gift card did not work, please kindly send the code and the screenshot to official@alojalife.com for further help.

Please email:  official@alojalife.com and we will get back to you as soon as we are off the course!